Store Policies

Shipping rates are based on shipments within the continental US. Orders to Canada, Alaska, Hawaii, U.S. Territories and ALL other Foreign Countries must contact the Shipping Department for rates as these rates will vary based on the destination of the shipment. All foreign orders must be pre-paid in U.S. dollars, payable to a Canadian or U.S. Bank. Foreign orders will be shipped and handled as requested at the time of the order. Please provide a street address for UPS/FEDEX shipping. If only a P.O. Box address is provided, the order may be sent via the U.S. Postal Service and your order may be delayed. RID is not responsible for lost or past due shipments addressed to a post office box. ALL requestors for foreign orders must be aware that orders shipped outside the continental U.S. will be assessed a Brokers Fee from the country of origin.


RID does not accept returns from individuals. RID will only accept returns from bookstores with a pre-existing account. Damaged or erroneous merchandise must be reported within five (5) days of receipt of the order. Return policy for bookstores, colleges and universities: All requests to return items must be made in writing within four (4) months of the original invoice date. Books may be returned with PRIOR AUTHORIZATION ONLY and MUST be in saleable condition. Books with organization sales stickers WILL NOT be accepted for return. All return shipments must include a copy of the original RID “Sales Receipt” or RID “Invoice” AND a copy of the Return Authorization. The purchaser is responsible for shipping charges on the return shipments. No credit memo will be issued for UNAUTHORIZED RETURNS. RID is not responsible for unauthorized returns. Unauthorized returns that are not claimed by the purchaser will be returned to the RID inventory after one (1) year. Credit memos will be issued upon receipt of ALL authorized returned merchandise. Credit memos will be issued for the amount of sale LESS a twenty-five (25%) percent restocking fee. Credit memos MUST be used within one (1) year of the date of issue. Some items are non-returnable (i.e. video tapes, DVD’s, sample tests, etc.) Damaged or erroneous merchandise must be reported within five (5) days of receipt of the order. Any damage occurring in transit must be reported immediately. For questions about returning items or the status of returned items email orders@rid.org.